3 Jobs in Middletown, RI
Mikel is Hiring a Help Desk Support Near Middletown, RI
- Creation of accounts within multiple applications
- Provide technical assistance and support for incoming queries and issues related to web based applications
- Utilize knowledge base and in house developer support to determine best solution based on the issue and details provided by the customer
- Ask questions to determine the nature of the problem
- Follow up with customers to ensure issue has been resolved
- Provide program support to government customer, including general administrative, clerical, writing, and ad hoc programmatic activities
- Assist in documentation and distribution of secure lab policies and procedure
- Complete purchasing through DoD ITPR process
- Tracking of COTS software licenses and renewals
- Meet daily with government customers to manage tasking requirements and evolving priorities
- 3-5 years of experience in a relevant field
- Highly organized with ability to self-prioritize assignments with minimal supervision
- Strong written and oral communication skills.
- Knowledge of Navy policies and procedures related to secure labs a plus
MIKEL offers a competitive salary and a comprehensive benefits package that includes Medical/Dental/Vision Insurance, Flexible Spending Account (FSA), 401k Retirement Plan, Life Insurance, Disability Insurance, Paid Time Off (PTO), and Tuition Reimbursement.
Department of Defense Secret Security Clearance or higher is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
Job Summary
Full Time
Business Services
$55k-68k (estimate)
04/03/2024
06/01/2024
mikelinc.com
FALL RIVER, MA
100 - 200
1999
MARCELA BURKE
$10M - $50M
Business Services
Related Companies
About Mikel
MIKEL is a small woman owned business that has been providing Undersea Warfare Solutions to the Department of Defense and various civilian organizations since the companys inception in 1999. Our solutions include the development of fixed and portable underwater tracking ranges, submarine sonar signal processing, combat system data processing improvements, tactical analysis and training evaluation tools. We also provide Interactive Electronic Manuals and training to the Fleet. MIKEL is a technology development and services company that provides innovative, cost-effective solutions to address bu ...
siness and strategic needs in the maritime technology, defense, and security industries. Our accomplishments enable customers, especially those in the Submarine Force, to solve their technology problems, and to better meet their business and mission requirements. MIKEL is committed to providing an environment that challenges its employees to use and advance their skills and knowledge to exceed customer expectations.
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The job skills required for Help Desk Support include Help Desk, Technical Support, Help Desk Support, Oral Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Support positions, which can be used as a reference in future career path planning. As a Help Desk Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support. You can explore the career advancement for a Help Desk Support below and select your interested title to get hiring information.
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